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British Gas Customer Service: They Want to Improve

By Anonymous

A few web searches will soon reveal many web sites that have testimony from British Gas customers that detail tales of woe regarding the service they have received.

This is far from isolated, indeed, EnergyWatch publish statistics on the numbers of complaints they receive. Centrica (who own British Gas) congratulate themselves on the reduced numbers of these complaints, yet thousands of British Gas customers still have problems.

Complaining to British Gas can be a beaurocratic nightmare. There is a Complaints Management Team, a Complaint Review Team, and then there's EnergyWatch. Given the poor service many people receive, it's easily imagines that the two British Gas teams are likely to be equally ineffective. Incidentally, EnergyWatch are very helpful, and make British Gas investigate any complaints.

However, there is another, little publicised route into British Gas that gets suprising results. Further more, they welcome your feedback. It is of course, the Office of the CEO, Sir Roy Gardner.

Getting the postal address of the CEO is suprisingly difficult. Seemingly, British Gas don't publish an "HQ address", nor do they seem to have any relations departments who may be able to help. Calling the British Gas call centres tends to get the addresses of the complaints teams, not the top man himself.

However, a very helpful Centrica employee, who looks after the British Gas brand helped the author with this matter. A letter was duely dispatched, and responded to within two days. A full response, which was both well researched and factual was received a few days later.

In one instance at least, British Gas showed themselves to be courteous, efficient and very capable. It is of course a pity it is so difficult to get this level of service from other areas of the business.

Furthermore, the representitive who responded clearly stated that British Gas welcomes feedback from customers because this information helps them improve the areas of the business that need it most.

The address for the Office of the CEO is:
Sir Roy Gardner
CEO British Gas
Centrica plc
Millstream West,
Maidenhead Road
Windsor
SL4 5GD.




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New British bluegrass CD!

By Anonymous

BfB Discs are proud to announce the release of the 2nd CD by the popular south-west UK bluegrass band The Blackfoot Brothers.

Titled 'The Poetic Licensee', it has been a labour of love for the boys, comprising 13 tracks laid-down with the precision and verve which has made them one of the most popular live acts on the south-west UK pub circuit.

You are all most cordially invited to visit their website where sample tracks are available for streaming and facilities for purchase are available via the 'CD Street.com' secure-server.
Please feel free to leave comments in their guest book too!
http://www.blackfootbrothers.inuk.com/

Review copies are available, apply to blackfootbros@yahoo.com

With kindest regards,

Martin Jones
BfB Discs.
Plymouth
UK
blackfootbros@yahoo.com







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Buying British - The Launch of a Brand New Ecommerce Site Retailing Quintessentially British Products

By Anonymous

Kirstie Bowen
Project Manager
Tel. 00 44 1273 602412
Fax. 00 44 1273 572044
Email. Feedback@thegreatbritishshop.co.uk
Web. www.thegreatbritishshop.co.uk


European Infopoint Ltd launches its new ecommerce site,
www.thegreatbritishshop.co.uk

The site offers shoppers worldwide the opportunity to shop for a wide variety of British products. The Great British Shop is able to cater for the demand for quality British products whether in or outside of Britain. All of the products available within the site are intrinsically British and range from jack-in-the-boxes to suits of armour. Many of these quality products are unique and made to order. The majority of them will only be available world - wide through The Great British Shop.

The site is the perfect place to shop for gifts. The simplicity of design enables the shopper to navigate the site with ease. Another fantastic feature soon to be developed is the member’s feature. This will facilitate a very personalized shopping experience, whereby the member will receive an email reminder service, regular notifications of recent modifications as well as discounts on varying products.

The Great British Shop has a secure server for all transactions. The secure server enables high service by necessitating that all transactions are send securely.

For more information on The Great British Shop or the products offered visit their web site at http://www.thegreatbritishshop.co.uk or call 00 44 1273 602412.

The Great British Shop is located in Brighton, UK.





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